At Dé Evyn, we are committed to delivering your orders safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your purchases within India.
By placing an order on www.deevyn.com, you agree to the terms outlined below.

1. Shipping Coverage

Dé Evyn currently ships across India. At this time, we do not offer international shipping.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

• Orders are generally processed within 1 to 3 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During product launches, festive seasons, or sale events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details, where available.

3. Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2 to 5 business days
• Other Cities & Towns: 3 to 7 business days
• Remote Locations: 5 to 10 business days

These are estimated delivery times and may vary depending on your location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Dé Evyn may offer free shipping on selected products, order values, or promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive tracking information through email or SMS. You can use the tracking details to monitor the status of your shipment until delivery.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.
If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable at the delivery location
• Refusal to accept the package

the shipment may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.

7. Address Changes

Please ensure your shipping address is accurate before placing your order.
If you need to update your address, contact us immediately at support@deevyn.com.
Address changes can only be accommodated before the order has been dispatched.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Courier partner delays
• Government restrictions
• High order volumes during festive seasons or sales

We appreciate your patience in such situations and will do our best to keep you informed.

9. Lost or Damaged Packages

If your package appears to be lost in transit or arrives visibly damaged, please contact us within 48 hours of delivery at support@deevyn.com.
To help us investigate promptly, please include:

• Your order number
• Photos of the package and product, if damaged
• A brief description of the issue

We will work with our courier partner to resolve the matter as quickly as possible.

10. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable pin codes.
Dé Evyn reserves the right to:

• Restrict COD availability for certain locations.
• Decline COD orders in cases of repeated order refusals or suspected misuse.

11. Failed Delivery

If an order is returned to us because:

• The customer was unavailable.
• The address was incorrect.
• The package was refused without a valid reason.

We may contact you to arrange a reshipment. Additional shipping charges may apply.
Repeated failed deliveries or refusals may result in restrictions on future orders, including Cash on Delivery.

12. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location.
You will be notified if your order is split into multiple shipments, and no additional shipping charges will be applied for such split shipments.

13. Force Majeure

Dé Evyn shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Transportation disruptions
• Internet or communication outages
• Civil unrest

In such cases, delivery timelines may be extended without liability.

14. Contact Us

If you have any questions regarding shipping or your order, please contact us: support@deevyn.com