At Dé Evyn, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet our quality standards, we’re here to help.
Please read this Return & Refund Policy carefully before purchasing at www.deevyn.com. By placing an order, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 3 days of delivery.
• The product must be unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact.
• The product must be returned in its original condition.

Dé Evyn reserves the right to inspect returned items before approving a refund or exchange.

2. Items Not Eligible for Return

For hygiene and quality reasons, the following items cannot be returned unless they are defective or incorrect:

• Products that have been worn, washed, or altered.
• Products without original tags or packaging.
• Products damaged due to customer misuse.
• Gift cards, if applicable.
• Clearance, final sale, or promotional items marked as non-returnable.

3. Incorrect Size

Please refer to our size guide before placing your order.
If you ordered the wrong size, you may request an exchange, subject to stock availability. Return shipping charges may apply unless otherwise stated.
If the requested size is unavailable, we may offer a store credit or refund at our discretion.

4. How to Request a Return

To initiate a return, please contact us at: support@deevyn.com

Include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the product and packaging, if applicable.

Our team will review your request and provide further instructions.
Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is approved due to:

• A damaged product.
• A defective product.
• An incorrect item shipped by Dé Evyn.

We will arrange a return pickup where available or reimburse reasonable return shipping costs.
If the return is due to a customer-related reason, such as ordering the wrong size or changing their mind, the customer may be responsible for the return shipping charges.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be processed to the original payment method within 7 to 10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
For Cash on Delivery orders, approved refunds will be processed through bank transfer after the required bank account details have been provided.

7. Exchanges

Exchanges are available for eligible products, subject to stock availability.
If the requested item or size is unavailable, we may offer:

• A refund.
• Store credit.
• An alternative product of equal value, with your approval.

8. Order Cancellation

Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If you no longer wish to keep a shipped order, you may request a return only if it meets the eligibility criteria outlined in this policy.

9. Non-Delivery or Lost Packages

If your order has not been delivered within the estimated timeframe, please contact us.
If the package is confirmed lost by our courier partner, we will arrange either:

• A replacement product, subject to availability.
• A full refund.

10. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
Please include:

• Your order number.
• Clear photos of the product.
• Photos of the packaging.
• A description of the issue.

Failure to report the issue within this timeframe may affect your eligibility for a return or replacement.

11. Refund Exceptions

Refunds may not be approved if:

• The product has been used, washed, or damaged after delivery.
• Original tags have been removed.
• The return request is made after the specified return window.
• The product is returned in an unsuitable condition.
• The issue is due to normal wear and tear or improper handling by the customer.

12. Right to Refuse Returns

Dé Evyn reserves the right to refuse any return or refund request that does not comply with this policy or where fraudulent activity or misuse is suspected.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page with the revised Effective Date.

14. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please email us: support@deevyn.com